Questions?

You’ve got questions…

Your burner won’t work, your heat isn’t coming on fast enough, you aren’t sure if your oil tank still has fuel in it.

We’ve got solutions…

Just visit the following pages to see if we have answers for your questions.

FAQ #1

If your burner fails to operate...

Be sure the burner switch is "On".
Make sure thermostat is set above room temperature.
Make sure there is oil in the tank.
Press the re-set button on the relay ONLY ONCE!
Listen for the flame to come on.
If burner does not run at all, check for a blown or loose fuse.

If burner still fails to operate, call us for service.

FAQ #2

Can I get my heat to come on faster if I turn the thermostat up higher?

No. It takes time for your heat to come on. Once the thermostat has switched on, it doesn't matter if you put it up one degree or all the way. Set it to the desired temperature and wait a few minutes.

Can I tap on my oil tank to see if it is full?

No. Your oil tank will sound hollow even if it is full. If you think your gauge is not working or you do not have a gauge, you can use an oil tank measuring stick to measure the level of oil in your tank.

Glossary

Biodiesel - Home heating fuel, comprised partly (B20) or wholly (B100) of organic oil. Usually soy based, but often containing recycled vegetable and industrial cooking oils.
Boiler - The unit which produces hot water for home heating.
Furnace - The unit which produces heated air for home heating.
Fuel Oil
Home Heating Oil - Processed petroleum product safe to use and store in residential areas.
Nozzle - The part of the oil burner which atomizes oil so it can burn.
Oil Burner - The area of the furnace or boiler in which combustion takes place.
Radiant In-Floor Heating - Warm water is circulated through tubes beneath the floor to warm rooms without the need for space consuming radiators.